Privacy Policy

1. Privacy Policy

1.1 References to “we”, “our”, “us” and “SheStores” means SheStores Pty Ltd (ACN 676 286 623) and its officers, employees and agents.

1.2 SheStores is committed to respecting and protecting your privacy. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles as set out in the Privacy Act.

1.3 This Privacy Policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be managed by us.

1.4 Please read this Privacy Policy carefully. When you provide personal information to us you will be deemed to have read and understood this Privacy Policy.

2. Collection of Personal Information

2.1 We may collect personal information about you as required in order to provide services to you, including contact information, correspondence between us and details enabling us to obtain payment for our services. Payments are made through our payment provider, Stripe, by direct debit from your bank account or by credit or debit card. You enter your bank account or card details directly with Stripe, and SheStores does not collect or store your bank account or card details.

2.2 You acknowledge that the personal information which we collect is reasonably necessary for us to provide our services to you and that failure to provide complete and accurate information may prevent SheStores from providing our services to you.

2.3 You acknowledge that we may collect personal information about you from other organisations for the purpose of providing our services to you. All such personal information will be managed in accordance with the Privacy Act and this Privacy Policy.

2.4 When you use our website, we collect the information you enter into our enquiry, booking and account forms and our chat assistant, such as your name, business details, contact details and storage requirements.

2.5 Our website also records how you found us, such as the referring website, the page you first landed on and any advertising campaign tags or click identifiers in the link you followed. This is stored in your browser for 30 days and sent to us with any form you submit, so we know which of our advertising is working. We do not use third-party analytics or advertising cookies on our website. You can clear this information at any time by clearing your browser’s site data.

3. Holding of Personal Information

3.1 We hold personal information physically in our office and storage locations, and electronically on our computers and servers securely backed up.

3.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will take all reasonable steps to protect your personal information, we cannot guarantee the security of your personal information transmitted to us electronically and any transmission is at your own risk.

3.3 Upon receiving your personal information we will take all reasonable steps to ensure that it is secure from any unauthorised access, misuse or disclosure. However we do not guarantee that personal information cannot be accessed by an unauthorised person or that unauthorised disclosure will not occur.

3.4 Your bank account and card details are held by Stripe, not by SheStores. We keep records of your account, invoices, payments and direct debit authority for as long as reasonably necessary to provide our services and to meet our legal, tax and accounting record-keeping obligations. After that, physical records will be securely destroyed and electronic records deleted.

4. Use and Disclosure of Personal Information

4.1 We use personal information held about you for the primary purpose of providing our services to you.

4.2 We may disclose personal information held about you;

1. With your prior consent;
2. To third parties as required in order to provide the services to you, for example to potential customers, contacts and suppliers as appropriate in the circumstances of your particular matter;
3. If we are under a duty to disclose your personal information in order to comply with any legal obligation, or to protect the rights, property or safety of SheStores, its clients or others; or
4. As otherwise permitted by law.

4.3 We may also use and disclose personal information held about you for secondary purposes which are related to the primary purpose of providing services to you. You acknowledge and agree that those secondary purposes may include;

1. Adding your details to our mail-out list to inform you of products and services which may affect or interest you; and
2. Inviting you to events hosted by SheStores or a third party which may be relevant to your circumstances;

which can be unsubscribed from at any time.

4.4 SheStores uses artificial intelligence (AI) tools and services to help run our business. This includes using AI to respond to enquiries, draft and manage correspondence, prepare quotes, invoices and other documents, process bookings and account applications, keep records, and assist with administration, accounting and marketing. Personal information we hold about you may be entered into or processed by these AI tools for those purposes. We use AI services from reputable providers, and only for purposes related to providing our services to you.

5. Cross-Border Disclosure

5.1 Some of the service providers we use to run our business store or process personal information outside Australia. These include Netlify (website hosting and online forms, United States), Stripe (direct debit and card payments, United States), Google (email, calendar and file storage), Xero (accounting and invoicing) and providers of the AI tools and services described in clause 4.4, such as Anthropic (Claude, United States). Some of these providers may store data in a number of countries.

5.2 We only share the personal information these providers need to perform their services for us, and we take reasonable steps to ensure they handle it consistently with the Australian Privacy Principles.

6. Access to Personal Information

6.1 You may, at any time, request access to the personal information which we hold about you by sending an email to hello@shestores.com.au. We will respond to such request within a reasonable time of it being received by us, without any charge to you.

6.2 We will endeavour to provide access in the manner requested by you if it is reasonable and practicable to do so, otherwise we will take such steps as are reasonable to provide access in a way that meets both your and our needs.

6.3 We will not charge you for making a request for access or for providing access to your personal information.

6.4 If we refuse your request for access on any ground permitted by law, we will give you written notice in accordance with the Privacy Act including setting out the ground/s of the refusal (except to the extent that it would be unreasonable to do so) and the mechanisms to complain about the refusal.

7. Correction of Personal Information

7.1 You may, at any time, request us to correct the personal information which we hold about you by sending an email to hello@shestores.com.au. We will respond to such request within a reasonable time of it being received by us, without any charge to you.

7.2 Where personal information which has previously been disclosed to another organisation in accordance with the Privacy Act and this Privacy Policy has been corrected you may, at any time, request us to notify the other organisation of the correction. We will take such steps as are reasonable to give that notification unless it is impracticable or unlawful to do so.

7.3 If we refuse your request to correct your personal information we will give you written notice in accordance with the Privacy Act including setting out the ground/s of the refusal (except to the extent that it would be unreasonable to do so) and the mechanisms to complain about the refusal.

7.4 If we refuse your request to correct your personal information, you may request that we associate with your personal information a statement that in your view the information is inaccurate, out of date, incomplete, irrelevant or misleading. We will take such steps as are reasonable to associate the statement with your personal information in such a way that the statement will be apparent to users of the information.

8. Changes to Privacy Policy

This Privacy Policy may be changed from time to time. If you are affected by such changes we will notify you.

9. Questions and Complaints

9.1 If you require any further information, have any questions or wish to make a complaint you should contact SheStores;

1. By mail: 2 / 100 O’Riordan Street, Alexandria NSW 2015
2. By email: hello@shestores.com.au
3. By phone: 0400 034 600

9.2 We will respond to requests for information and/or questions within a reasonable time of such request or question being received by us.

9.3 We will take such steps as are reasonable to investigate complaints, within a reasonable time of such complaint being received by us. We will give you written notice of the investigations which have been carried out and the outcome of your complaint.